STORE POLICIES AND FREQUENTLY ASKED QUESTIONS​

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RETURNS/EXCHANGES

We cannot accept product returns, however all of our items are warrantied against production defects and errors.  Defective products must be exchanged within 1-5 business days from delivery date, and require a pre-approval by email that includes detailed defective product photos to substantiate warranty claims.  We do accept exchanges on the basis of size exchange within 1-5 business days from your delivery date.

 

PROCESSING TIME

Most products will ship out on an average of 3-5 business days, however some products including flags may take up to 15 business days to process depending on factors beyond our control such as supply chain issues and Covid-19 related problems. 

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CUSTOM PRODUCTS

Yes, we do accept custom order requests, and depending on the nature of the request we often are able to accommodate these requests without any additional art charges.

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GROUP/QUANTITY DISCOUNTS

We offer bulk pricing discounts on products of 12 or more pieces, however pricing will vary upon product. Contact us for more information.